Artificial intelligence is to become part of CMA CGM’s ongoing digital transformation after the third largest container shipping company revealed that Infosys, an Indian multinational specializing next-generation technology, will help develop its business model through a seven-year partnership.
CMA CGM will use Infosys Nia's artificial intelligence platform and its scalable automation platform, AssistEdge, to modernize its customer service, improve the execution processes and improve its internal performance.
The partnership will see both companies pool their expertise on projects that focus on systems, applications and products in order to provide CMA CGM with what it envisions will be “new high value-added technologies that will improve its agility and responsiveness”.
CMA CGM said that it aims to “simplify and transform” its IT applications and improve customer service by opening a centre for development and innovation with Infosys in Marseilles, France.
Infosys will also take over the CMA CGM IT development centre in Dubai to strengthen the carrier line’s presence in the Middle East.
Rajesh Krishnamurthy, President & Head of Europe, Infosys, said: “Simplifying the technology footprint and leveraging next-generation technologies is the need of the hour for the hyper-competitive shipping and logistics industry.
“We look forward to helping CMA CGM leapfrog to the next-generation of software led business innovation which is customer friendly, cost-effective and flexible.
“Infosys is keen to leverage its logistics industry experience and assist CMA CGM with its business transformation journey.”
Rodolphe Saadé, CEO, CMA CGM, stated: “Innovation and digitalization are at the heart of our strategy.
“Our ambition is to create a competitive advantage by offering our customers state-of-the-art technologies.
“The partnership with Infosys is key to attaining this objective. By setting up their Center for Innovation in Marseille, CMA CGM, as well as the region, will benefit from both their expertise and their proximity.”